Member resources

Your medical records will be securely stored for ten years by our designated Custodian. For any questions or concerns regarding record retrieval after March 15th, 2023, please reach out to Desert River Solutions directly via email or phone.

Email: [email protected]

Phone: (480) 577-3150       Fax: (520) 214-0068

 
To request a copy or transfer, complete this Medical Records Release Form and fill out their Medical Records Release Form: https://desertriversolutions.com/requests/ 

Effective on March 10th, 2023, Mindstrong will no longer be providing clinical services to our members. While some of our staff will be available to support you until March 10, 2023, you will need to secure another behavioral health clinician prior to that date if you desire to maintain uninterrupted care. In the meantime, your provider will reach out to you to develop a plan and ensure that you feel supported during this transition.

Due to limited provider capacity at this time, all new member appointments leading up to March 10th, 2023 have been canceled. As an alternative to our care, we suggest taking a look at Psychology Today, Findhelp, contacting your insurance provider, or calling 211 for resources near you. 

We understand that it can be tough to find a provider that's right for you. To help make your search a little bit easier, we suggest taking a look at Psychology Today, Findhelp, contacting your insurance provider, or calling 211 for resources near you. 

As part of our discontinuation of psychiatry, therapy and care partner services, we have disabled all in-app mood surveys and assessments. 

We have sent a notice of this update through multiple formats (including SMS, app thread, email, and certified mail) to ensure that all of our members have been informed of these changes.