Why Mindstrong’s values define our care

As an early adopter and champion of telehealth, I have long been a believer of the power resulting from the fusion of quality care and technology. Today, I am proud to lead the Clinical Team at Mindstrong, where our company values inform our advanced technological platform and clinical care model.  We celebrate our values every day as a company, acknowledging colleagues who embody each of the standards that are critical to our mission. As virtual-first care expands, it is crucial we recognize where patient safety, whole-person health, and digital transformation meet.  Our vision at Mindstrong is to build the mental health platform for everyone in need, at any step of their care journey. 

To accomplish this now and into the future, we’ll continue to build on our key values:

MEMBERS FIRST

CREATE THE SPACE

LEAD WITH INTEGRITY

CURIOUS OPTIMISM

MOVE FORWARD

MEMBERS FIRST- We meet our members right where they are— in the privacy of their homes— so that they can continue to move forward in their lives while still receiving mental health treatment that’s best-in-class. We know that the majority of mental health symptoms occur between sessions rather than during them, so we designed an app that allows our providers insight into a member’s everyday experience. Our care model and provider responsibilities are always guided by standard-of-care psychiatric treatment. 

CREATE THE SPACE- At Mindstrong, we’re creating a new space at the intersection of mental healthcare and technology. We don’t just fuel access to care— we accelerate meaningful change for our members. It’s not just about getting somewhere, it’s about establishing new boundaries and allowing our members and providers to engage in healthcare in unanticipated ways.  

While we believe telehealth and digital solutions are the answer to the relentless need for mental health care and shortage of providers, we must insist that this practice proceeds with integrity and remains informed by clinical evidence. 

LEAD WITH INTEGRITY:  Congress passed the Ryan Haight Act in 2008 in remembrance of Ryan Haight— a 18-year-old that overdosed on Vicodin after receiving a prescription via telemedicine consultation. Without meeting Ryan in person, the doctor was unable to perform the proper medical evaluation necessary to prescribe a controlled substance. Now, the Act places limitations on the practice of prescribing medicines like Vicodin, such as Xanax (alprazolam) or Ativan (lorazepam), without an in-person evaluation.

However, beginning in January 2020, these regulations were relaxed to accommodate the pandemic’s Public Health Emergency policies. Recently extended, these changes have enabled controlled substances to be prescribed virtually without the in-person consultation requirement. In the early months of the pandemic, the use of benzodiazepines (particularly amongst women) grew to staggering highs. Now, as deaths by overdose have risen in recent years, we are facing a great public health concern. 

Mindstrong supports the American Telemedicine Association (ATA) and others who advocate for the continued widening of telehealth regulations, but we believe comprehensive mental health care does not start and stop with only a prescription. Appropriate guardrails and exceptions must be put in place. We stand alongside the ATA and other leaders in our field who advocate for a new standard of virtual prescribing that includes appropriate medical and ethical boundaries. Mindstrong is here to treat serious illnesses in partnership with our members, not to transact medications.

CURIOUS OPTIMISM: Powered by technology, Mindstrong allows therapists, care partners and psychiatrists to pursue the best possible outcome for their members— together.  We believe that not every symptom is a diagnosis and not every diagnosis needs medicine. Mental health concerns exist across labels and in a full spectrum. To truly reach all in need, we know the right care is not “one size fits all.” Mindstrong is more than one survey and a brief appointment; we are a comprehensive solution rooted in clinical evidence.

MOVE FORWARD:  We believe technology can and will empower our members to live their fullest lives. Ultimately, by spending less time “in session” and more time in their daily experiences, our members are empowered to engage in and monitor their mental health at the pace that leads to their own best outcomes and selves. Mindstrong’s mental health care model is built on a belief in resilience, not perpetual treatment. 

The frontier of telehealth is exhilarating. We’re proud of the model and company we’ve built to reach the most members possible—wherever they are— now and well into the future. 

About the author
Holly DuBois
Holly DuBois

Dr. Holly DuBois is a board-certified psychiatrist and an early innovator of telehealth. She built and developed programs throughout Texas in intensive outpatient services, consult and liaison psychiatry, and 24/7 crisis telemedicine. In 2020, she joined the Mindstrong team, following her passion and commitment to innovation and quality in mental health care.