How to join your session?

Joining your sessions are now easier than ever before through the Mindstrong app! You can access your  session with just the tap of a button.

Below are some basic questions answered:

How do I find my Mindstrong app and join the session?

In your phone, please look for a blue - pink "brain" or a "bug" like icon that reads "Mindstrong" and tap on it.

IOS_MSApp

Once in the app you will be on the home screen. You can join your session by clicking on "Join Now".

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You can also join your session from "Sessions Details" screen or within your "Messaging Thread".

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Session Details Screen
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Messaging Thread

Our sessions can be phone based, video based. You will be able to see what the experience will be like for each one of those sessions by clicking on the links below.

Phone based sessions

Once in the app you will be on the home screen. You can join your session by clicking on "Join Now". You can also join your session from "Sessions Details" screen or within your "Messaging Thread".

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Home Screen

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Session Details

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Messaging Thread

When you join the session before your provider, you will see the below screens. 

Android
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iOS
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When you are in the waiting room, you will see below screens

Android
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iOS
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Your audio will auto-connect once admitted by your provider in the session. 

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You will have to give Mindstrong access the first time only...

Android
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iOS
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Video based sessions

When you’re ready to join your next video session, follow the instructions below or in the video tutorials below.

How to connect video visits on Android
How to connect video visits on iOS

Step by step instructions

Once in the app you will be on the home screen. You can join your session by clicking on "Join Now". You can also join your session from "Sessions Details" screen or within your "Messaging Thread".

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Home Screen

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Session Details

Screen Shot 2021-08-18 at 12.30.21 PM

Messaging Thread

Tap “Start video call” at the bottom of the screen. This will only be available at the time of your appointment

You’ll be taken to a waiting room until your clinician is ready and lets you in

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Once your clinician lets you into the session, you will automatically be connected to visual and audio. And your session should begin!

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