Mindstrong Health Security Statement

Mindstrong Health is committed to the protection of sensitive data entrusted to us by our patients and partners. We strive to meet and exceed regulatory requirements set forth by HIPAA, industry best practices and standards (i.e. ISO 27001 and SOC 2). The goal of this Security Statement is to ensure transparency regarding our security practices, and to help reassure you that your data is appropriately protected.

 You may report security issues to us at [email protected]

Organizational Security

Information Security Program

Our Information Security Program follows the criteria set forth by the ISO 27001 and SOC 2 Frameworks. ISO 27001 is an international standard for information security management systems (ISMS) and their requirements. SOC 2 is a widely known information security auditing procedure created by the American Institute of Certified Public Accountants.

Roles and Responsibilities

Roles and responsibilities related to our Information Security Program and the protection of our customer’s data are well defined and documented. Our team members are required to review and accept all of the security policies.

Security Awareness Training

Our team members are required to go through employee security awareness training covering industry standard practices and information security topics such as phishing and password management.

Third-Party Audits

Our organization undergoes independent third-party assessments to test our security and compliance controls.


All team members are required to sign and adhere to an industry standard confidentiality agreement prior to their first day of work.

Background Checks

We perform background checks on all new team members in accordance with local law

Cloud Security

Cloud Infrastructure Security

All of our services are hosted with Amazon Web Services (AWS). They employ a robust security program with multiple certifications. For more information on our provider’s security processes, please visit AWS Security.

Data Hosting Security

All of our data is hosted by cloud based database providers. These databases are all located in the United States.

Business Continuity

We use our data hosting provider’s backup services to reduce any risk of data loss in the event of a hardware failure. We utilize monitoring services to alert the team in the event of any failures affecting users.

Incident Response

We have a process for handling information security events which includes escalation procedures, rapid mitigation and customer communication.

Logging and Monitoring

We actively monitor and log various cloud services. 

Data Encryption

All databases are encrypted at rest. Our applications encrypt in transit with TLS/SSL.

Access Security

Permissions and Authentication

Access to cloud infrastructure and other sensitive tools are limited to authorized employees who require it for their role.

Least Privilege Access Control

We follow the principle of least privilege with respect to identity and access management.

Access Reviews

We perform access reviews of all team members with access to sensitive systems.

Password Requirements

All team members are required to adhere to a minimum set of password requirements and complexity for access.

Strong Authentication

Where available we have Single Sign-on (SSO) and 2-factor authentication (2FA) to ensure access to cloud services are protected.

Vendor Security

Annual Risk Assessments

We undergo at least annual risk assessments to identify any potential threats, including considerations for fraud.

Vendor Risk Management

Vendor risk is determined and the appropriate vendor reviews are performed prior to authorizing a new vendor.

Compliance & Certifications

Mindstrong Health is certified for a number of compliance standards and controls, and undergoes independent third party audits to test for data safety, privacy, and security.

A SOC 2 attestation reports on controls relevant to security, availability, processing integrity, confidentiality or privacy. SOC 2 is intended to meet the needs of a broad range of users that need detailed information and assurance about the controls at a service organization.

ISO 27001 provides organizations like Mindstrong Health with a framework for how a company should manage their information and data. Obtaining this certification involves a three-stage external audit process by ISO experts.

Nothing about your experience on the Mindstrong Health platform will change as a result of this certification. With our ISO 27001:2013 certification, Mindstrong Health reaffirms its commitment to meeting the highest security standards for our patients and partners.

Responsible Security Disclosure Policy

If you believe you’ve discovered a potential vulnerability or information security issue, please let us know by emailing us at [email protected].

Please provide us with a reasonable amount of time to resolve the issue before disclosing it to the public or a third party. We aim to resolve critical issues within one week of disclosure.